Service Integration and Management (SIAM(TM)) Professional Body of Knowledge (BoK)

Service integration and management (SIAM) is a management methodology for creating value in an ecosystem where multiple service providers contribute to end-to-end services. It has evolved as organizations moved from single-supplier outsourcing to multi-sourced, increasingly digital, cloud-enabled delivery, where objectives, contracts, data and targets can become misaligned. SIAM enables cross-functional, cross-process and cross-provider integration by establishing a service integrator capability that coordinates governance, management, assurance and continual improvement. It creates an ecosystem where all parties understand their role, responsibilities and context, are empowered to deliver within boundaries, and are accountable for the outcomes they enable. SIAM Professional, third edition, forms part of the refreshed Scopism SIAM Body of Knowledge and is the official guide for the EXIN SIAM™ Professional certification. This book supports candidates preparing for the certification and focuses on applying SIAM in practice, building on the concepts introduced in SIAM Foundation. The book will appeal to: Practitioners who want to deepen their SIAM capability and achieve the SIAM™ Professional certificationCustomer organizations seeking practical guidance for operating and improving multi-provider servicesService integrators and their teams delivering integrated, outcome-focused governanceInternal and external service providers wanting clarity on how to collaborate in a SIAM ecosystemConsultants in service management and related frameworks looking to extend their expertise "Over the last decade we've seen SIAM gain relevance across increasingly complex provider landscapes and supply chain management challenges. The updated SIAM Body of Knowledge offers a renewed look at the core concepts of multi-provider management but extends the breadth and depth of this with additional and flexible Compendiums. More than 75 experts from around the world offered their knowledge, experience and thoughts to provide content that is applicable and suitable for any type of organization. As part of the Body of Knowledge, SIAM Professional does exactly that; it expands on the foundational concepts, offering advice and examples that transform SIAM theory and common sense to practically applicable guidance. We hope practitioners can find knowledge and inspiration from this publication to improve their organizational operating model." Simon Dorst & Michelle Major-Goldsmith

The official guide for the EXIN SIAM™ Professional certification SIAM (service integration and management) is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as organizations have moved away from outsourced contracts with a single supplier to an environment with multiple service providers. SIAM supports cross-functional, cross-process and cross-provider integration. It creates an environment where all parties: Know their role, responsibilities and context in the ecosystemAre empowered to deliverAre held accountable for the outcomes they are required to deliver Service Integration and Management (SIAM™) Professional Body of Knowledge (BoK), Second edition has been updated to reflect changes to the market and is the official guide for the EXIN SIAM™ Professional certification. This book will help candidates pass their Professional certification and expands upon the topics introduced in Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition. The book will appeal to: Anyone wishing to build on their foundation-level knowledge of SIAM and achieve the SIAM™ Professional certificationCustomer organizations and their staff looking for guidance when managing a multi-service provider environmentService integrators and their staff wishing to work in a SIAM ecosystem effectivelyInternal and external service providers and their staff wishing to understand their role in a SIAM ecosystemConsultants in service management and other frameworks who wish to expand their knowledgePrepare for your SIAM™ Professional exam and understand how SIAM can benefit your organization!

Service integration and management (SIAM) is a management methodology for creating value in an ecosystem where multiple service providers contribute to end-to-end services. It has evolved as organizations moved from single-supplier outsourcing to multi-sourced, increasingly digital, cloud-enabled delivery, where objectives, contracts, data and targets can become misaligned. SIAM enables cross-functional, cross-process and cross-provider integration by establishing a service integrator capability that coordinates governance, management, assurance and continual improvement. It creates an ecosystem where all parties understand their role, responsibilities and context, are empowered to deliver within boundaries, and are accountable for the outcomes they enable. SIAM Professional, third edition, forms part of the refreshed Scopism SIAM Body of Knowledge and is the official guide for the EXIN SIAM(TM) Professional certification. This book supports candidates preparing for the certification and focuses on applying SIAM in practice, building on the concepts introduced in SIAM Foundation. The book will appeal to: Practitioners who want to deepen their SIAM capability and achieve the SIAM(TM) Professional certification Customer organizations seeking practical guidance for operating and improving multi-provider services Service integrators and their teams delivering integrated, outcome-focused governance Internal and external service providers wanting clarity on how to collaborate in a SIAM ecosystem Consultants in service management and related frameworks looking to extend their expertise "Over the last decade we've seen SIAM gain relevance across increasingly complex provider landscapes and supply chain management challenges. The updated SIAM Body of Knowledge offers a renewed look at the core concepts of multi-provider management but extends the breadth and depth of this with additional and flexible Compendiums. More than 75 experts from around the world offered their knowledge, experience and thoughts to provide content that is applicable and suitable for any type of organization. As part of the Body of Knowledge, SIAM Professional does exactly that; it expands on the foundational concepts, offering advice and examples that transform SIAM theory and common sense to practically applicable guidance. We hope practitioners can find knowledge and inspiration from this publication to improve their organizational operating model." Simon Dorst & Michelle Major-Goldsmith