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Winning on Purpose (3, 2021) | Fred Reichheld,Maureen Burns,Darci Darnell
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Harvard Business Review PressØkonomi, finans, erhvervsliv og ledelse
Great leaders embrace a higher purpose to win. The Net Promoter System shines as their guiding star. Few management ideas have spread so far and wide as the Net Promoter System (NPS). Since its conception almost two decades ago by customer loyalty
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