The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customers Business - Sriram Dasu - Hardback Bog - McGraw-Hill Education - Europe - 2013 - Engelsk - Booktok.dk

Understand Consumer Psychology to Drive Profits and Growth Want to know exactly whats driving your customer''s behavior? NOW YOU CAN! The Customer Service Solution explains how consumers perceive services and shows you how toenhance the customer experienc

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