Finishing Touch, The - How to Build World-Class Customer Service - Tony Cram - Paperback Bog - Pearson Education Limited - 2010 - Engelsk - Booktok.dk

Concise, realistic and very readable, this book is packed with insightful thinking for service excellence" Alan Parker Chief Executive Officer Whitbread Group Brilliantly simple premise that a winning service approach lies in a rising upward trajectory c

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