Michael P. Nichols, Martha B. Straus og Martha B. Strauss The Lost Art of Listening, Third Edition

*Immensely helpful bestseller with over 150,000 in print, revised and updated: 35% new material includes more attention to digital communication and more inclusive examples. *With empathy, wit, and years of experience as therapists, the authors provide advice that readers can put to immediate use. *Addresses both the positives (new ways to sustain connections) and the negatives (perpetual distractions) of digital media. *Explores ways to foster understanding across differences--gender, race, religion, politics--a critical issue today. *Beyond general readers, it is used by an array of helping professionals and as a supplemental course text, and is well reviewed.