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This is Service Design Doing
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This is Service Design Doing

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ProduktVarenr.PrisHandling
This is Service Design Doing9781491927182254,95 krTil butik
This is Service Design Doing9781491927182259,95 krTil butik

Produktdetaljer

This is Service Design Doing

This is Service Design Doing

Jakob Schneider, Marc Stickdorn, Adam Lawrence, Markus Edgar Hormess og Markus HormessKunst og kultur

254,95 kr

Til butik
Varenr.:
9781491927182

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used.You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.

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This is Service Design Doing

This is Service Design Doing

Adam Lawrence, Marc Stickdorn og Markus Edgar HormessBog

259,95 kr

Til butik
Varenr.:
9781491927182

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used.You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.

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