Meltdown

A Financial Times Business BOOK OF THE YEAR AN INSIDE LOOK AT THE HORIZON POST OFFICE SCANDAL 'Endlessly fascinating, brimming with insight, and more fun than a book about failure has any right to be.' - Charles Duhigg, author of The Power of Habit An accidental overdose in a state-of-the-art hospital. The Starbucks publicity stunt that spectacularly backfired. The mix-up at the 2017 Oscars ceremony. As technology rapidly advances, it brings with it an explosion of complexity that can trip us up. Meltdown uses real-life examples to reveal how errors in thinking, perception, and design lie behind both our everyday mistakes and our most terrifying disasters. It reveals how a five-minute exercise can prevent billion-dollar catastrophes, why teams with fewer experts are better at managing risk, and why diversity is one of our best safeguards against failure. This eye-opening book will change the way you see our complex world - and your place within it. 'Essential reading' Martin Ford, bestselling author of Rise of the Robots

A Financial Times Business BOOK OF THE YEAR AN INSIDE LOOK AT THE HORIZON POST OFFICE SCANDAL 'Endlessly fascinating, brimming with insight, and more fun than a book about failure has any right to be.' - Charles Duhigg, author of The Power of Habit An accidental overdose in a state-of-the-art hospital. The Starbucks publicity stunt that spectacularly backfired. The mix-up at the 2017 Oscars ceremony. As technology rapidly advances, it brings with it an explosion of complexity that can trip us up. Meltdown uses real-life examples to reveal how errors in thinking, perception, and design lie behind both our everyday mistakes and our most terrifying disasters. It reveals how a five-minute exercise can prevent billion-dollar catastrophes, why teams with fewer experts are better at managing risk, and why diversity is one of our best safeguards against failure. This eye-opening book will change the way you see our complex world - and your place within it. 'Essential reading' Martin Ford, bestselling author of Rise of the Robots

'This is more than a richly detailed story about the hubris, corruption and incompetence that doomed Credit Suisse; it's a stark warning to all of us about what happens when we let bankers do what they like' - Oliver Bullough, bestselling author of Butler to the World --- For centuries, Swiss banks have served the globe's wealthiest individuals, employing a strict culture of anonymity and gaining massive wealth in the process. But when Credit Suisse collapsed, the veil of secrecy came down and the world was suddenly privy to the corruption, scandal and empty hubris that keep our biggest banks alive. It was a 166-year-old bastion of Swiss banking, amongst the most important and influential financial institutions in the world – but a veneer of high-class service disguised a darker, dirtier reality. From its sterile Zurich headquarters, the bank catered to a clientele that included dictators, drug dealers and former Nazi officers, and helped fleece its own clients out of billions of dollars. This continued for decades, even as Credit Suisse continued to expand, acquiring smaller banks and granting its own executives lucrative bonus contracts. Meltdown is the story of how the house of cards fell apart. Bloomberg investigative journalist and bestselling author of Pyramid of Lies Duncan Mavin takes readers inside the bank’s hushed marble corridors, detailing its secretive culture and the series of increasingly selfish decisions, made by a handful of men at the top, which ultimately led to disaster. This is the fascinating history of one of the biggest financial institutions of our times - and a thrilling exposé of the wider financial services sector - which promises to give readers a shocking and brutally honest look into a previously-unknown world of greed, lies and unrelenting human ambition. --- " A riveting autopsy of how one of banking's titans gradually, then suddenly, crumbled under the weight of its own misdeeds " - Bradley Hope, New York Times bestselling author of Billion Dollar Whale and Blood and Oil "This financial thriller of a book offers a tantalising glimpse into the rot at the heart of one of the world's most powerful banks" - Parmy Olson, bestselling author of We Are Anonymous and Supremacy "We're used by now to bankers behaving badly, but Duncan Mavin takes it to another shocking, anger-inducing level. Credit Suisse stood for propriety, but he shows this to be a total fabrication" - Chris Blackhurst, former editor of The Independent and bestselling author of Too Big to Jail "A gripping story of power, greed and panic, and a humbling reminder of the enormous cost of capitalism going awry" - Josie Cox, author of Women, Money and Power

'This is more than a richly detailed story about the hubris, corruption and incompetence that doomed Credit Suisse; it's a stark warning to all of us about what happens when we let bankers do what they like' - Oliver Bullough, bestselling author of Butler to the World --- For centuries, Swiss banks have served the globe's wealthiest individuals, employing a strict culture of anonymity and gaining massive wealth in the process. But when Credit Suisse collapsed, the veil of secrecy came down and the world was suddenly privy to the corruption, scandal and empty hubris that keep our biggest banks alive. It was a 166-year-old bastion of Swiss banking, amongst the most important and influential financial institutions in the world – but a veneer of high-class service disguised a darker, dirtier reality. From its sterile Zurich headquarters, the bank catered to a clientele that included dictators, drug dealers and former Nazi officers, and helped fleece its own clients out of billions of dollars. This continued for decades, even as Credit Suisse continued to expand, acquiring smaller banks and granting its own executives lucrative bonus contracts. Meltdown is the story of how the house of cards fell apart. Bloomberg investigative journalist and bestselling author of Pyramid of Lies Duncan Mavin takes readers inside the bank’s hushed marble corridors, detailing its secretive culture and the series of increasingly selfish decisions, made by a handful of men at the top, which ultimately led to disaster. This is the fascinating history of one of the biggest financial institutions of our times - and a thrilling exposé of the wider financial services sector - which promises to give readers a shocking and brutally honest look into a previously-unknown world of greed, lies and unrelenting human ambition. --- " A riveting autopsy of how one of banking's titans gradually, then suddenly, crumbled under the weight of its own misdeeds " - Bradley Hope, New York Times bestselling author of Billion Dollar Whale and Blood and Oil "This financial thriller of a book offers a tantalising glimpse into the rot at the heart of one of the world's most powerful banks" - Parmy Olson, bestselling author of We Are Anonymous and Supremacy "We're used by now to bankers behaving badly, but Duncan Mavin takes it to another shocking, anger-inducing level. Credit Suisse stood for propriety, but he shows this to be a total fabrication" - Chris Blackhurst, former editor of The Independent and bestselling author of Too Big to Jail "A gripping story of power, greed and panic, and a humbling reminder of the enormous cost of capitalism going awry" - Josie Cox, author of Women, Money and Power