Friendly Fire

A powerful personal testimony and an urgent call for Israel to change direction, from an unexpected source: the former director of the internal security service, Shin Bet. Raised on a kibbutz by parents who had fled the Holocaust, Ami Ayalon’s life exemplified the Zionist dream. His commitment to his country propelled a meteoric career, culminating in being named commander of the navy and receiving the Medal of Valour, Israel’s highest military decoration. All the time, he remained a staunch supporter of his country’s policies. Then he was appointed director of the Shin Bet, Israel’s internal security service, and the unexpected happened. Forced to try and understand the lives and motivations of Palestinians for the first time, he gained empathy for ‘the enemy’ and learned that when Israel carries out anti-terrorist operations in a political context of hopelessness, the Palestinian public will support violence, because they have nothing to lose. He came to understand that his patriotic life had blinded him to the self-defeating nature of policies that have undermined Israel’s civil society while heaping humiliation upon its neighbours. In this deeply personal journey of discovery, Ami Ayalon seeks input and perspectives from Palestinians and Israelis whose experiences differ from his own, and draws radical conclusions about what Israel must do to achieve relative peace and security.

A powerful personal testimony and an urgent call for Israel to change direction, from an unexpected source: the former director of the internal security service, Shin Bet. Raised on a kibbutz by parents who had fled the Holocaust, Ami Ayalon’s life exemplified the Zionist dream. His commitment to his country propelled a meteoric career, culminating in being named commander of the navy and receiving the Medal of Valour, Israel’s highest military decoration. All the time, he remained a staunch supporter of his country’s policies. Then he was appointed director of the Shin Bet, Israel’s internal security service, and the unexpected happened. Forced to try and understand the lives and motivations of Palestinians for the first time, he gained empathy for ‘the enemy’ and learned that when Israel carries out anti-terrorist operations in a political context of hopelessness, the Palestinian public will support violence, because they have nothing to lose. He came to understand that his patriotic life had blinded him to the self-defeating nature of policies that have undermined Israel’s civil society while heaping humiliation upon its neighbours. In this deeply personal journey of discovery, Ami Ayalon seeks input and perspectives from Palestinians and Israelis whose experiences differ from his own, and draws radical conclusions about what Israel must do to achieve relative peace and security.

On April 14, 1994, two U.S. Air Force F-15 fighters accidentally shot down two U.S. Army Black Hawk Helicopters over Northern Iraq, killing all twenty-six peacekeepers onboard. In response to this disaster the complete array of military and civilian investigative and judicial procedures ran their course. After almost two years of investigation with virtually unlimited resources, no culprit emerged, no bad guy showed himself, no smoking gun was found. This book attempts to make sense of this tragedy--a tragedy that on its surface makes no sense at all. With almost twenty years in uniform and a Ph.D. in organizational behavior, Lieutenant Colonel Snook writes from a unique perspective. A victim of friendly fire himself, he develops individual, group, organizational, and cross-level accounts of the accident and applies a rigorous analysis based on behavioral science theory to account for critical links in the causal chain of events. By explaining separate pieces of the puzzle, and analyzing each at a different level, the author removes much of the mystery surrounding the shootdown. Based on a grounded theory analysis, Snook offers a dynamic, cross-level mechanism he calls "practical drift"--the slow, steady uncoupling of practice from written procedure--to complete his explanation. His conclusion is disturbing. This accident happened because, or perhaps in spite of everyone behaving just the way we would expect them to behave, just the way theory would predict. The shootdown was a normal accident in a highly reliable organization.

On April 14, 1994, two U.S. Air Force F-15 fighters accidentally shot down two U.S. Army Black Hawk Helicopters over Northern Iraq, killing all twenty-six peacekeepers onboard. In response to this disaster the complete array of military and civilian investigative and judicial procedures ran their course. After almost two years of investigation with virtually unlimited resources, no culprit emerged, no bad guy showed himself, no smoking gun was found. This book attempts to make sense of this tragedy--a tragedy that on its surface makes no sense at all. With almost twenty years in uniform and a Ph.D. in organizational behavior, Lieutenant Colonel Snook writes from a unique perspective. A victim of friendly fire himself, he develops individual, group, organizational, and cross-level accounts of the accident and applies a rigorous analysis based on behavioral science theory to account for critical links in the causal chain of events. By explaining separate pieces of the puzzle, and analyzing each at a different level, the author removes much of the mystery surrounding the shootdown. Based on a grounded theory analysis, Snook offers a dynamic, cross-level mechanism he calls "practical drift"--the slow, steady uncoupling of practice from written procedure--to complete his explanation. His conclusion is disturbing. This accident happened because, or perhaps in spite of everyone behaving just the way we would expect them to behave, just the way theory would predict. The shootdown was a normal accident in a highly reliable organization.