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Uncommon Service (3, 2012) | Anne Morriss,Frances Frei

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Uncommon Service (3, 2012) | Anne Morriss,Frances Frei billede

Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance – for as long as it takes to calm the customer down and fix whatever foul-up jeopar

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