Ten Principles Behind Great Customer Experiences, The - Matt Watkinson - Paperback Bog - Pearson Education Limited - 2012 - Engelsk - Booktok.dk

Overall WINNER - CMI Management Book of the Year 2014 WINNER - Innovation & Entrpreneurship Category at the CMI Awards 2014 Create a great customer experience whoever you are. Customers are powerful. They have a loud voice, a wealth of choice and their ex

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