Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way - Joseph Michelli - Hardback Bog - McGraw-Hill Education - Europe - 2015 - Engelsk - Booktok.dk

A firsthand look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership teams ambitious, multi-pronged strategy to

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