Difficult Conversations - How to Discuss What Matters Most - Sheila Heen - Paperback Bog - Penguin Books Ltd - 2000 - Engelsk - Booktok.dk

What is a difficult conversation? Asking for a pay rise, saying ''no'' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the s

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