Harvard Business Review Press Uncommon Service (3, 2012) | Anne Morriss,Frances Frei
Harvard Business Review Press•Økonomi, finans, erhvervsliv og ledelse
300 kr
Leveringstid: 6 - 8 hverdage
Produktbeskrivelse
Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance for as long as it takes to calm the customer down and fix whatever foul-up jeopar...
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