Mark Copeman MSP Secrets Revealed: 101 gems of inspiration, stories & practical advice for managed service provider owners

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Shortcut experience. Inspiration from your peers, all in one place. Mark Copeman has spent a decade working with 100's of IT support and Managed Service Provider (MSP) organisations across the world. Through his natural curiosity and journalistic skills, he now brings together experiences from 85 individuals in a single book,to benefit others in the industry. With peer groups prevelent in different regions, until now, no one has yet brought together the best of the best. From small to large, every MSP has a unique set of experiences. Mark has sought these experiences out and curated them into a single place, this book, where others can learn from both successes and mistakes. Marketing, sales and lead gen - secrets to the holy grail of MSP successUnderstand why your human customer service ethos is everythingFind out how the superstars of your industry recruitHear about the secrets of team management & staff retentionThnk you know operational excellence? Think againIt's tough out there. Why mental health matters so muchMSP owners reveal why personal development is so key Running a MSP business is hard.Shortcut your path to success. Mark Copeman is a serial entrepreneur and was co-founder of Customer Thermometer, the customer satisfaction tool. He is now the creator and author of the renowned Helpdesk Habits program.

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