Jim Davies ITIL Foundation All-in-One Exam Guide

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Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality,authenticity, or access to any online entitlements included with the product. ITIL® Foundation All-in-One Exam Guide This comprehensive self-study guide offers 100% coverage of the latest version of the ITIL Foundation certification exam. Written by itSMF UK 2013 Trainer of the Year and ITIL Champion Jim Davies, ITIL Foundation All-in-One Exam Guide features practical exercises, real-world examples, and more than 300 practice exam questions. Exam tips, reviews, and self-tests at the end of each chapter ensure that you are on track to pass the exam. In keeping with the premise of the All-in-One series, this guide serves both as an effective study tool and an on-the-job reference that will serve you well beyond the exam. Covers all exam topics, including: • ITIL fundamentals • The service lifecycle • Service strategy • Service design • Service transition • Service operation • Continual service improvement • ITSM in the real world CD ICON Electronic content includes: •Complete practice exams •Videos from the author •PDF copy of the book...

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