---
title: "Richard Gallagher og Richard S. Gallagher The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations"
ean: "9780814431832"
brand: "Richard Gallagher og Richard S. Gallagher"
category: "Medier > Bøger > Trykte bøger"
price_min: 164
price_max: 164
currency: DKK
vendor_count: 1
in_stock: true
url: https://pricetracker.dk/p/9780814431832/the-customer-service-survival-kit-what-to-say-to-defuse-even-the
last_checked: 2026-10-18
---

# Richard Gallagher og Richard S. Gallagher The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations

EAN 9780814431832 · Mærke: Richard Gallagher og Richard S. Gallagher · Kategori: Medier > Bøger > Trykte bøger

Sammenlign priser på Richard Gallagher og Richard S. Gallagher The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations fra 1 forhandler. Billigste pris nu: 164 kr hos Saxo DK. Se aktuelle priser og køb hos den billigste forhandler på https://pricetracker.dk/p/9780814431832/the-customer-service-survival-kit-what-to-say-to-defuse-even-the

## Priser
- **Billigste pris nu:** 164 kr hos Saxo DK
- **Prisspænd:** 164 kr – 164 kr på tværs af 1 forhandler

## Forhandlere
| Forhandler | Pris | Levering |
|---|---|---|
| Saxo DK | 164 kr | — |

## Om produktet
Beskrivelse fra forhandleren Saxo DK:

> The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seasoned service professionals into red alert, and require the communication skills of a crisis counselor. The Customer Service Survival Kit explains how to use the right words to turn volatile scenarios into calm and productive customer encounters. Anyone can learn this delicate art with the book's blend of clear techniques, lessons from behavioral science, case studies, situation-specific advice, and practice exercises. Readers will discover: * The power of leaning into criticism * Trigger phrases that can make bad situations worse * The secret to helping people feel deeply heard in a crisis * How to use the divide-and-conquer approach to safely deliver bad news * Indispensable problem-solving tools * How to become immune to intimidation * How to wrap up transactions so that customers are happy * And more! Best yet, learning to handle worst-case scenarios has the spillover effect of boosting the skills and confidence needed to deal effectively with ANY customer-the key to radical improvements in every organization.

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Kilde: PriceTracker. Fuld side med interaktiv prishistorik og købslinks: https://pricetracker.dk/p/9780814431832/the-customer-service-survival-kit-what-to-say-to-defuse-even-the
Priserne er sidst kontrolleret 2026-10-18.